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FAQs
About Locate2u
Do my customers need to download Locate2u to receive live tracking?
Is Locate2u easy to use?
Is Locate2u available on iOS and Android?
How big is Locate2u?
Where was Locate2u Made?
What is Locate2u?
Getting Started
What services does my subscription include?
Is technical support included?
Can you train my team on how to use the app?
Does Locate2u integrate with other services?
How long is implementation?
What happens once you sign up?
Do you offer a free trial?
GPS Devices
How long does the battery operated GPS device last for?
Can I track a trailer or equipment using your device?
Can I connect the device myself?
How do I know where the OBD port is?
Which phone carrier do we use for our GPS devices?
What type of GPS devices do you offer?
App and Features
Can I automatically assign a large amount of bookings to my drivers?
How do I allocate a stop to a team member?
How can I import my booking data to Locate2u?
How does route optimization work if I am just allocating booking to 1 user?
Can an SMS go to the client when the driver is within a certain radius?
Can my drivers share their locations with multiple people?
Can I share my live location on our website?
Will a new delivery automatically be placed in the best order for my driver?
Can I manage everything from my phone?
What features does the app provide?
Account Settings
Can I add delivery information to my stops?
How can I add team members to my account?
Can I customise the SMS sent to my customers?
How much phone battery is used in a typical day?
Data and Security
Will the app track my team’s location outside of office hours?
What happens to my data if my subscription is cancelled?
Where is my data held?
Will my data be secure and private?
How secure is Locate2U?
Pricing
Are there any hidden costs?
Is there an installation cost for GPS devices in my vehicle?
How much does Locate2u cost?
Common FAQs
Documentation
Web Portal
Dashboard
Map
Trips
Stops
Shipments
Assign Shipments to Driver
Import and Export Shipments
Update Shipment Status
Filter Shipment
Manage Shipments
Calendar
Optimise Stops
Customer
Asset Management
Team
Team Member's Custom Capacity Settings
Create Client Id and Client Secret
SMS Notification Set Up
Handle Stops Which Requires Certain Skill Set
Add Custom Fields
Proof of Delivery Setting
Team Member Management
Inventory
Driver App
Integration with Locate2u
Get Started
Google Sheet Integration
Zapier Integration
API Integration
Locate2u Webhook
Webhook Events and Responses
Authorization using Postman
Adding Client Id and Client Secret Variables to Postman
How to Import Postman Collection using URL
Customers API
Stops API
Working with Locate2u API
Introduction to Locate2u API Integration
Experimenting with Locate2u API Call
Release Notes
Web Portal Release Notes
23-05-2022
02-05-2022
13-04-2022
05-04-2022
01-04-2022
31-03-2022
30-03-2022
28-03-2022
23-03-2022
January 2022
01 Dec - 14 Dec 2021
15 Nov - 30 Nov 2021
01 Nov - 14 Nov 2021
15 Oct - 31 Oct 2021
1 Oct - 14 Oct 2021
15 Sep - 30 Sep 2021
1 Sep - 14 Sep 2021
15 Aug - 31 Aug 2021
1 Aug - 14 Aug 2021
21 Jul 2021
13 Jul 2021
7 Jul 2021
3 Jul 2021
1 Jul 2021
17 Jun 2021
14 Jun 2021
10 Jun 2021
03 Jun 2021
01 Jun 2021
25 May 2021
22 May 2021
20 May 2021
17 May 2021
13 May 2021
11 May 2021
27 Apr 2021
26 Apr 2021
23 Apr 2021
22 Apr 2021
15 Apr 2021
14 Apr 2021
12 Apr 2021
05 Apr 2021
30 Mar 2021
26 Mar 2021
25 Mar 2021
18 Mar 2021
8 Mar 2021
28 Feb 2021
22 Feb 2021
17 Feb 2021
16 Feb 2021
15 Feb 2021
11 Feb 2021
08 Feb 2021
06 Feb 2021
04 Feb 2021
01 Feb 2021
30 Jan 2021
28 Jan 2021
27 Jan 2021
22 Jan 2021
21 Jan 2021
14 Jan 2021
28 Dec 2020
23 Dec 2020
18 Dec 2020
17 Dec 2020
16 Dec 2020
15 Des 2020
14 Dec 2020
10 Dec 2020
09 Dec 2020
08 Dec 2020
07 Dec 2020
03 Des 2020
02 Des 2020
30 Nov 2020
26 Nov 2020
25 Nov 2020
24 Nov 2020
23 Nov 2020
20 Nov 2020
19 Nov 2020
18 Nov 2020
16 Nov 2020
13 Nov 2020
11 Nov 2020
10 Nov 2020
05 Nov 2020
26 Oct 2020
24 Oct 2020
22 Oct 2020
21 Oct 2020
iOS Release Notes
Version 1.1.26 iOS
Version 1.1.25 iOS
Version 1.1.24 iOS
Version 1.1.23 iOS
Version 1.1.22 iOS
Version 1.1.21 iOS
Version 1.1.20 iOS
Version 1.1.19 iOS
Version 1.1.18 iOS
Version 1.1.17 iOS
Version 1.1.16 iOS
Version 1.1.13 iOS
Version 1.1.11 iOS
Version 1.1.10 iOS
Android Release Notes
Local Delivery
Android Release Notes
Version 1.1.18
Feature. Added feature to re-order stops in the stop list. Added Unit of Measurement settings. Cancelled stops will be shown in the Complete list when Complete filter is toggled. Fixes. Issue with st…
Version 1.1.7
Feature. Added a new button inside tracking link list to share tracking link without stops. Fix. Issue with saving Proof of Delivery image to gallery is fixed.
Version 1.1.6
Fix. Issue with image upload failure is fixed.
Version 1.1.5
Feature. Added discard stop/shipment function, stop/shipment will be set as unassigned. Added Proof of Delivery upload from mobile gallery. Fix. Issue with Proof of Delivery upload is fixed.
Version 1.1.4
Feature. Added team member location button to show all asset groups location in the team. Improvement. Stop list UI improvement to show the same view with Web Portal. Map view UI improvement.
Version 1.1.1
Feature. Added barcode feature for Proof of Delivery. Fix. Issue with authenticator is fixed.
Version 1.1.0
Feature. Added shipment support in route list for company with Delivery industry. Fix. Issue with empty thumbnail upon Proof of Delivery submission is fixed. Issue with On Hold status is fixed. Issue…
Version 1.0.19
Improvement. Disabled manual refresh when there is pending request. Showing how many pending requests when going online. Pending request display improvement.
Version 1.0.18
Fix. Issue with App crashing when submitting and viewing stop note is fixed.
Version 1.0.17
Feature. Added functionality to view notes for a stop. Added functionality to set whether stop notification will be shown in general settings. Added functionality to directly call a phone number in n…
